Unplanned Payment Gateway Service Disruptions

Incident Report for Latitude Checkout Online

Resolved

Latitude Merchant Services would like to advise that the service disruptions have been resolved.

Current Status: Resolved

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Feb 13, 2023 - 13:45 AEDT

Monitoring

Latitude Payment Gateway Provider has informed that the issue has been fixed. We are monitoring the status.

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Feb 13, 2023 - 13:28 AEDT

Investigating

Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway provider. More updates to follow shortly.

Posted Feb 13, 2023 - 13:13 AEDT

Identified

Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway provider to have these resolved.

Impact: Interest Free Payment transactions will be declined

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Feb 13, 2023 - 12:58 AEDT

This incident affected: Latitude Checkout Hosted Integration Service and Latitude Checkout Service.