Unplanned Payment Gateway Service Disruptions

Incident Report for Latitude Checkout Online

Resolved

Latitude Merchant Services would like to advise that the service disruptions have been resolved.

Current Status: Resolved

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Oct 16, 2022 - 03:25 AEDT

Update

We are continuing to investigate this issue.

Posted Oct 16, 2022 - 02:59 AEDT

Investigating

Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway provider. More updates to follow shortly.

Posted Oct 16, 2022 - 02:37 AEDT

Identified

Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway provider to have these resolved.

Impact: Payment transactions will be declined

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Oct 16, 2022 - 02:36 AEDT

This incident affected: Latitude Checkout Hosted Integration Service and Latitude Checkout Service.