Unplanned Payment Service Disruptions

Incident Report for Latitude Checkout Online

Resolved

Latitude Merchant Services would like to advise that the service disruptions have been resolved.

Current Status: Resolved

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Nov 16, 2022 - 09:37 AEDT

Update

Still working with Payment switch provider to resolve issues. Next update 10am AEDT.

Posted Nov 16, 2022 - 09:08 AEDT

Update

Still working with our payment gateway/switch provider to resolve the issue. More updates to follow shortly.

Posted Nov 16, 2022 - 08:26 AEDT

Investigating

Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway/switch provider. More updates to follow shortly.

Posted Nov 16, 2022 - 07:47 AEDT

Identified

Latitude Merchant Services has identified the issue on the service disruptions and is working to have these resolved.

Impact: Payment transactions will be declined

If you have any further inquiries, please contact the support team through the following:

Email: support.latitudecheckout@latitudefs.com

Posted Nov 16, 2022 - 07:03 AEDT

This incident affected: Latitude Checkout Hosted Integration Service and Latitude Checkout Service.