tag:latitudecheckout.statuspage.io,2005:/historyLatitude Checkout Online Status - Incident History2024-03-13T04:00:56+11:00Latitude Checkout Onlinetag:latitudecheckout.statuspage.io,2005:Incident/201625502024-03-13T04:00:56+11:002024-03-13T04:00:56+11:00Service Notification - System Maintenance / Upgrade<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 13 March 2024 02:00-04:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 2 hours of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/201897302024-03-11T02:15:56+11:002024-03-11T02:15:56+11:00Service Notification - System Maintenance / Upgrade<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:15</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:46</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 11 Mar 2024, 02:00AM-03:00AM AEST/AEDT and 11 Mar 2024, 03:15AM-04:15AM for our Latitude Services.<br /><br />Outage: During this period, we expect 2x up to 15 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance <br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/200759142024-02-28T01:30:56+11:002024-02-28T01:30:56+11:00Service Notification - System Maintenance / Upgrade<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>01:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>00:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:50</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 28 Feb 2024 00:30 - 01:30 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 60 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/197606442024-01-20T00:02:53+11:002024-01-20T00:02:53+11:00Unplanned Payment Service Disruptions<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:02</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:01</var> AEDT</small><br><strong>Update</strong> - Latitude/Gem payment services have recovered. Issues resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>21:07</var> AEDT</small><br><strong>Update</strong> - Remediation activities ongoing.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:10</var> AEDT</small><br><strong>Update</strong> - Remediation activities ongoing.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:08</var> AEDT</small><br><strong>Update</strong> - Remediation activities ongoing.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:55</var> AEDT</small><br><strong>Update</strong> - Root cause found. Support teams are working on remediation.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>14:22</var> AEDT</small><br><strong>Investigating</strong> - Latitude/Gem Interest Free Payment Services are experiencing a technical issue. Support teams are investigating. Further updates will be provided every hour.</p>tag:latitudecheckout.statuspage.io,2005:Incident/191909872023-11-23T02:02:21+11:002023-11-23T02:02:21+11:00Service Notification - System Maintenance<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>02:02</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:14</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 23 Nov 2023 01:00 - 02:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 60 mins of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/191487732023-11-18T03:10:24+11:002023-11-18T03:10:24+11:00Service Notification - System Maintenance / Upgrade<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>03:10</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:45</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>22:58</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 18 Nov 2023 01:45 - 03:10 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 1 hour 25 mins of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/187723272023-10-15T03:00:23+11:002023-10-15T03:00:23+11:00Service Notification - System Maintenance / Upgrade<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>03:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:48</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 15 Oct 2023 01:00 - 03:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 1 hour of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/187281392023-10-10T06:00:30+11:002023-10-10T06:00:30+11:00Service Notification - System Maintenance / Upgrade<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>01:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:27</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 10 Oct 2023 01:00 - 06:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 1 hour of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/185975512023-09-27T04:01:14+10:002023-09-27T04:01:14+10:00Service Notification - System Maintenance / Upgrade<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>04:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>00:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:46</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 27 Sep 2023 00:30 - 04:00 AEST for our Latitude Services.<br /><br />Outage: During this period, we expect up to 2 hours and 15 minutes of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/175669562023-06-15T02:00:43+10:002023-06-15T02:00:43+10:00Service Notification - System Maintenance<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>00:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:19</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 15 Jun 23, 00:30-02:00 AEST for our Latitude Payment Services.<br /><br />Outage: During this period, we expect up to 90 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/174972792023-06-08T02:00:27+10:002023-06-08T02:00:27+10:00Service Notification - System Maintenance<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:43</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 08 Jun 2023, 00:30-02:00 AEST for our Latitude Payment Services.<br /><br />Outage: During this period, we expect up to 90 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance <br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/174164392023-05-31T02:01:25+10:002023-05-31T02:01:25+10:00Service Notification - System Maintenance<p><small>May <var data-var='date'>31</var>, <var data-var='time'>02:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>00:46</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>14:23</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 31-May-23, 00:45-02:00 AEST for our Latitude Payment Services.<br /><br />Outage: During this period, we expect up to 1 hour 15 minutes of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/168287442023-04-16T02:30:12+10:002023-04-16T02:30:12+10:00Service Notification - System Maintenance<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>02:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>00:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:24</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 16-Apr-2023, 00:30-02:30 AEST for our Latitude Services.<br /><br />Outage: During this period, we expect up to 90 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/167351532023-04-03T21:50:09+10:002023-04-03T21:50:09+10:00Unplanned Payment Gateway Service Disruptions<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>21:50</var> AEST</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>21:19</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate the issue. No ETA on resolution.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>20:18</var> AEST</small><br><strong>Investigating</strong> - Latitude Merchant Services is investigating the issue on service disruptions with our technical teams. More updates to follow shortly.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>19:25</var> AEST</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway/switch provider to have these resolved.<br /><br />Impact: Interest Free Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/166934552023-04-02T05:01:15+10:002023-04-02T05:01:15+10:00Service Notification - System Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>05:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>00:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:03</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 02 Apr 2023, from 00:00 AEDT to 06:00 AEST for our Latitude Services.<br /><br />Outage: During this period, we expect up to 2 hours of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: Daylight Savings End<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/166686132023-03-28T22:59:23+11:002023-03-28T22:59:23+11:00Service Notification - System Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>22:59</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>21:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:58</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window from 28 Mar 2023 21:00 AEDT to 29 Mar 2023 02:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 2 hours of downtime for Latitude/Gem Finance Checkout Services. Customers are not able to pay on Interest Free promotional terms during the outage.<br /><br />Description of Change: System Maintenance <br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/163299192023-03-08T03:00:03+11:002023-03-08T03:00:03+11:00Service Notification - System Maintenance / Upgrade<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>02:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:14</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 08-Mar-23, 02:00-03:00 AEDT for our Latitude Services.<br /><br />Outage: During this period, we expect up to 30 mins of downtime for Latitude/Gem Finance Checkout Services. All Online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: System Maintenance <br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/161139872023-02-13T13:45:59+11:002023-02-13T13:45:59+11:00Unplanned Payment Gateway Service Disruptions<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:45</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:28</var> AEDT</small><br><strong>Monitoring</strong> - Latitude Payment Gateway Provider has informed that the issue has been fixed. We are monitoring the status.<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:13</var> AEDT</small><br><strong>Investigating</strong> - Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway provider. More updates to follow shortly.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:58</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway provider to have these resolved.<br /><br />Impact: Interest Free Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/159808962023-02-05T05:00:21+11:002023-02-05T05:00:21+11:00Service Notification - System Maintenance / Upgrade<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:58</var> AEDT</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 05 Feb 2023, 00:00-05:00 AEDT for our Latitude Payment Services. <br /><br />Outage: During this period, we expect up to 2 hours of downtime for Latitude/Gem Finance Checkout Services. All online Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: LFS Mainframe OS Upgrade.<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/159889072023-02-01T08:35:25+11:002023-02-01T08:35:25+11:00Unplanned Payment Gateway Service Disruptions<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:19</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway provider to have these resolved.<br /><br />Impact: Interest Free Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/131525792022-11-16T09:37:28+11:002022-11-16T09:37:28+11:00Unplanned Payment Service Disruptions<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:37</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:08</var> AEDT</small><br><strong>Update</strong> - Still working with Payment switch provider to resolve issues. Next update 10am AEDT.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:26</var> AEDT</small><br><strong>Update</strong> - Still working with our payment gateway/switch provider to resolve the issue. More updates to follow shortly.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>07:47</var> AEDT</small><br><strong>Investigating</strong> - Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway/switch provider. More updates to follow shortly.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>07:03</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working to have these resolved.<br /><br />Impact: Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/130114852022-11-14T09:35:59+11:002022-11-14T09:35:59+11:00Unplanned Payment Service Disruptions<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:35</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:24</var> AEDT</small><br><strong>Update</strong> - Latitude Technology teams are investigating the issue on service disruptions. More updates to follow shortly.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:59</var> AEDT</small><br><strong>Investigating</strong> - Latitude Merchant Services is investigating the issue on service disruptions. More updates to follow shortly.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:37</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our technology teams to have these resolved.<br /><br />Impact: Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/121265792022-10-16T23:11:05+11:002022-10-16T23:11:05+11:00Unplanned Payment Gateway Service Disruptions<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>23:11</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>22:23</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our support teams to have these resolved.<br /><br />Impact: Payment transactions will be declined<br /><br />If you have any further inquiries, please contact the support team through the following:<br /><br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/120820892022-10-16T03:25:15+11:002022-10-16T03:25:15+11:00Unplanned Payment Gateway Service Disruptions<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>03:25</var> AEDT</small><br><strong>Resolved</strong> - Latitude Merchant Services would like to advise that the service disruptions have been resolved.
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<br />Current Status: Resolved
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>02:59</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>02:37</var> AEDT</small><br><strong>Investigating</strong> - Latitude Merchant Services is investigating the issue on service disruptions from our payment gateway provider. More updates to follow shortly.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>02:36</var> AEDT</small><br><strong>Identified</strong> - Latitude Merchant Services has identified the issue on the service disruptions and is working with our payment gateway provider to have these resolved.
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<br />Impact: Payment transactions will be declined
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<br />If you have any further inquiries, please contact the support team through the following:
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<br />Email: support.latitudecheckout@latitudefs.com</p>tag:latitudecheckout.statuspage.io,2005:Incident/112959872022-10-02T04:30:31+11:002022-10-02T04:30:31+11:00Service Notification - System Maintenance / Upgrade<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>04:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:09</var> AEST</small><br><strong>Scheduled</strong> - Latitude wishes to advise of a maintenance window on 02 Oct 2022, 01:00-04:30 AEST/AEDT for our Latitude Checkout Services, that will mean the system will be inaccessible through all channels. <br /><br />Outage: During this period, we expect up to 2.5 hours of downtime for Latitude/Gem Finance Checkout Services. All Interest Free on Promotional Terms transactions will be declined.<br /><br />Description of Change: Daylight Savings<br /> <br />If you have any further inquiries, please contact the support team through the following: <br /><br />Email: support.latitudecheckout@latitudefs.com</p>